A: We use PayPal to handle all online transactions. This service lets you pay with any major credit card or debit card. An account with PayPal is not required, but you can use an existing PayPal account to checkout.
You can complete your order online, and pay with your Credit Card or your PayPal account.
If you prefer to mail in your payment, please print out our Order Form.
When ready to check out, click on CHECKOUT at the top of the page and follow instructions for payment or Mail-in payment.
You can use the Order Form with a check or credit card for payment.

A: On merchandise that is out of stock, we will pursue our normal system of processing your order and billing your credit card. We will inform you by e-mail that the merchandise is out of stock and give you an approximate date in which we expect our shipment to arrive or choice of replacement with another item. If the merchandise is delayed we will give you the choice to cancel your order and credit your credit card for the full amount.

A: Thank you for your order! We guaranty the quality of our products!

If you are not fully satisfied you may exchange or return the item. You may choose to exchange for any our product in stock or a gift certificate. When returning an item that is not flawed or defective, customer may be assessed a 35% restocking fee when requested full refund. Shipping charges are excluded from any refund.

The following items are NOT returnable:
1. Special sale merchandise
2. Transactions more then 30 days old.
3. Items that have been used.
4. All custom-made merchandise.

A: All orders are processed on the day they arrived by 11:00 am CT. Orders received in the afternoon are processed the next business day. No order is processed on weekends. Any order that is not processed yet can be canceled.

Please contact us by the phone 1-888-864-164. After hours instructions can be left as a message on our voice-mail. We cannot guarantee that an order cancellation by e-mail will be delivered to us on time! All canceled orders must have written e-mail confirmation from us that the order was canceled. Orders refused by the customer at time of delivery, without prior e-mail confirmation, will be subject to 35% restocking fee.

A: We offer shipping through several carriers to give you options that best suit your needs. First, view your shopping cart and enter your Postal Code. Click Update Cart to get your real-time fees available in the Shipping and Handling menu. Make your choice from the menu to continue the Checkout process.

A: We are concerned about the environment and to the extent possible we recycle boxes and packaging material. In that case, if the exterior box has a strange name, it is because it was used before and it may still be re-usable. If you are going to give the product as a gift, we recommend purchasing a gift box or a gift bag to make a prettier appearance.

We also try our best to help you save on shipping fees. Our system for real-time shipping quotes includes the ability to automatically ship several items together in the same box, saving you money!

A: Shipping charges are quoted upon request; please call 1-888-864-1164
Duties and applicable taxes on items shipped to these locations are the sole responsibility of the customer.

If you reside elsewhere in the world and would like to ship an order outside the USA we would be happy to assist you. For more information you may e-mail us at welcome@abc-imports.com contact us by phone 1-888-864-1164 or fax 1-608-527-6264

Unfortunately, we may charge shipping fees a second time if we have to re-ship/re-direct package for any reason including incorrect Address and Zip Code or missing names and Suite Numbers due to customer's wrong information. Address correction fees that are charged by the USPS and UPS or FedEx are the responsibility of the customer if we are provided with inaccurate information. Please double-check your shipping address information!

A: Please inspect your order without delay on delivery and contact us within 48 hours if the order you received is damaged or incorrect so we can immediately address this dilemma. Call Europort eBiz, LLC at 1-608-527-6144 or 1-888-864-1164

Any shipping damages caused by the shipping carrier (crushed boxes, broken items) must be claimed within 48 hrs by the customer! Call your USPS, UPS or FEDEX office and follow their instruction. We will not be responsible for any replacement if the damage is not reported to us in a timely manner.

A: We provide competitive shipping options with services from AuctionInc. ABC Imports has chosen AuctionInc to provide you with real-time shipping fees that are customized to your location and product selection. You won't have to worry about getting over-charged with someone else's estimates - you only pay for actual shipping fees from the carrier of your choice.

A: Most of our products are custom made or custom finished. Thanks to our personal contact with Czech artists we are able to offer to our customers all custom made products without any additional charges. Please keep in mind that when ordering custom made gifts it may take 6-8 weeks to finish your order!